FAQ's

 Where is the store based?

 Georgia


 What is this store's Return and Exchange policy?

Returns must be made within 7 days of receipt of order. Buyers will be responsible for all shipping costs.

All orders are packaged with care to ensure they arrive in good condition.

Damaged Merchandise by Carrier - Damaged shipments from handling must be claimed with the freight carrier. Please work with the shipping company first before contacting us. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing, original container, and call the freight carrier to return and inspect the damage. After freight carrier is finished inspecting the damage, file a claim. We cannot be responsible for damage caused by the freight carrier.

We will offer a replacement of like item ( if in stock) or a refund, excluding return shipping – Our Choice - as soon as the shipping company confirms the damage.  Refund or Replacement will not be issued until we receive back the item.

 Please contact us prior to leaving feedback so that we can work out any issues.

Handcrafted items and other Apparel: Returned item must not have been worn or used. Any item worn or used voids the Return Policy. 

Lost or Damaged Items: We are not responsible for lost or damaged items caused by USPS.

Custom Order: Full payment is required at the time order is placed. There is no refund for Custom Orders unless the error is on our part.  Once investigated and error is determined to be our fault then a replacement refund will be issued.

Defective Items

An item being returned because of an error on our part, or because it is defective, must be returned in the condition in which you received it within 14 days of delivery.

Change of Mind

Products returned to us because you have changed your mind must be in perfect re-saleable condition and have not been worn or used.  If so, this voids the Return Policy.  Item must be returned within 15 days of delivery.

Do you accept orders placed outside of the US?

Currently ship in the United States, including Alaska, Hawaii, and Puerto Rico.   We’ll ship to Canada even though shipping is expensive. 

How long will it take to receive my order?

Already made items will be shipped within 24 hours of receipt of payment.

Custom made orders will require a longer time, however I will stay in contact with you throughout the transaction to keep you up-to-date with your order. If your order will be delayed due to supplies being on order or any other issue, you will be contacted.

 Once shipped most domestic orders take anywhere from 2 to 4 business days to arrive.

Orders shipped to Canada may vary. Unfortunately some packages can take 2-plus weeks to get to Canada from the US because they can get held up in the customs bottleneck (especially crossing through Detroit/Windsor). Please allow 2-3 weeks for most packages. (Note: Most 'missing' packages get returned to sender - which can add a couple of weeks.) Unfortunately, customs cannot / does not track packages; only packages with USPS tracking can be tracked.

Orders are shipped via USPS First Class and Priority Mail (depending on the weight).

What is your Privacy Policy?

We honor our customer’s request for privacy. All customer information is kept strictly confidential, and under no circumstances will your information be released or sold to third parties.

Variety Gifts and Services™ will only use your personal information to process your orders, and to keep you updated about our new products and specials announcements.

 Will you share my information with anyone else?

No! We value your privacy and that of the children for whom you are purchasing books. We will only use the information you provide us to fulfill your order. Occasionally, we will email you information about our new products and specials. You may opt out of these by emailing us with “unsubscribe” in the subject line.

 Do I have to pay sales tax?

Yes, if we are shipping to an address in Georgia, we are required to collect sales tax.

 

 Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This site uses an SSL encryption secure server certificate. This means that any information you provide cannot be intercepted or read by other people.

Cancellations

Orders are processed immediately upon receipt. Email us immediately to cancel an order at varietygifts@live.com

(1) If the order has not been processed, payment made by credit card will be voided and no charges will appear on your statement.

(2) If the order has already been processed, the order will be treated as a return and the policy shown below will be followed.

(3) Recipient is responsible for returning the merchandise. A refund will not be issued until our company has received the merchandise. 

You can expect a refund of the purchase price (excluding shipping and handling ) within 10-20 business days of our receipt of the merchandise.

 

 Restocking Fee

There is a 15% Restocking Fee for all returned orders that were shipped as described (i.e. the item shipped was exactly as you ordered it).

Please be sure to Review Your Order Closely to prevent this fee. In the event your order was shipped wrong and you would like to return it there will be no Restocking Fee.

Shipping Cost

Please Note:

1 Day = 1 business day.

 A full day counts on orders received before 12 noon EST

 Most orders are shipped within 2-3 business days of order being placed

 Sales tax is calculated and applied to orders from the state of Georgia.

Shipping cost is determined by the delivery destination and weight of your package. Depending on the weight, small packages ship First Class or Priority ( if you choose). Packages weighing over 13oz are shipped Priority by USPS.

Already made items are shipped the following day after payment is received, unless it’s the weekend or holiday, then it ships the next business day.

All orders are shipped with Delivery Confirmation .  Please keep in mind that Custom orders will take longer.

NOTICE: We are not responsible for packages once they leave the United States. However, we will help in any way we can by emailing the proof of shipping if you need to take it to customs, or email a copy of your invoice.

How do I pay for my order?

Payment is due within 24 hours from the purchase time.  

Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. 

Before entering any personal credit card information, you will be transferred to PayPal's secure servers.

We accept Visa, MasterCard and Discover through PayPal.  

You may also make payments using your bank account, but this may delay your order.

You can use major credit cards through PayPal even if you have no PayPal account.

Important information about Credit Card payments

- Credit Cards may be charged immediately upon order.

- With a credit card payment, you will notice the charge on your bill or statement within 2 business days.  Statement will reflect:  Variety Gifts

- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Custom Fees

NOTICE: Buyers outside the United States -

Customer is responsible for custom fees. Recipient pays the tax/handling when the package is retrieved.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or email varietygifts@live.com

 Do you offer Local Pickup?

If you live in or near the Augusta, GA ( CSRA ) area and would like to pickup your order, just let us know and we’ll hold your order. This will save you a Shipping fee.   Payment must be made when order is placed.

Correct / Update

If you need to change and modify information previously provided.

You can send email to varietygifts@live.com
 

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact:   varietygifts@live.com