Shipping & Returns

Shipping  and Return Information

Returns must be made within 7 days of receipt of order.  Buyers will be responsible for all shipping costs.

All orders are packaged with care to ensure they arrive in good condition.


Damaged Merchandise by Carrier - Damaged shipments from handling must be claimed with the freight carrier. Please work with the shipping company first before contacting us. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing, original container, and call the freight carrier to return and inspect the damage. After freight carrier is finished inspecting the damage, file a claim. We cannot be responsible for damage caused by the freight carrier.

 We will offer a replacement of like item ( if in stock) or a refund, excluding return shipping – Our Choice - as soon as the shipping company confirms the damage.  Refund or Replacement will not be issued until we receive back the item.

 Please contact us prior to leaving feedback so that we can work out any issues.


Handcrafted items and other Apparel: Returned item must not have been worn or used. Any item worn or used voids the Return Policy. 


Lost or Damaged Items: We are not responsible for lost or damaged items caused by USPS.


Custom Order: Full payment is required at the time order is placed. There is no refund for Custom Orders unless the error is on our part.  Once investigated and error is determined to be our fault then a replacement refund will be issued.

 

Defective Items

An item being returned because of an error on our part, or because it is defective, must be returned in the condition in which you received it within 14 days of delivery.

 

Change of Mind

Products returned to us because you have changed your mind must be in perfect re-saleable condition and have not been worn or used.  If so, this voids the Return Policy.  Item must be returned within 15 days of delivery. 

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